G168 Terms and Conditions – Official Platform Usage Guidelines

01 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and g168 ("Company", "we", or "Platform"). This Agreement governs your use of the g168 website, accessible via our official domain, and all associated mobile applications.

By registering an account, making a deposit, using any game or service, or simply browsing our platform, you automatically accept and agree to be bound by all terms and conditions contained in this document, along with the Privacy Policy and any additional policies that g168 may issue from time to time.

02 Eligibility and Registration Requirements

To register and use the g168 service, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years of age at the time of registration. g168 conducts strict age verification, and any account found to have been registered by an underage individual will be terminated immediately.
• You must be an individual (not a company or business entity) registering in your own name with accurate and truthful information.
• You must be a Malaysian citizen or legal resident of Malaysia at the time of registration.
• You are not on the self-exclusion list of any responsible gambling programme you have voluntarily enrolled in.
• Your account has not previously been terminated by g168 for a terms violation, unless you have obtained written authorisation from g168 to re-register.
• All information submitted during registration and the KYC (Know Your Customer) process is accurate, current, and not misleading.

G168 reserves the right to request identity verification documents at any time, including a Malaysian identity card (MyKad), passport, bank statement, or utility bill as proof of address. Failure to provide the required documents within the stipulated timeframe may result in account suspension until verification is complete.

03 Account Rules and Responsibilities

Each member is only permitted to hold one (1) active account on the g168 platform. Accounts are personal and may not be transferred, shared, or used by any party other than the registered account holder.

• Keep your account password secure. g168 will not be held responsible for any losses arising from unauthorised account access due to your own negligence.
• You are fully responsible for all activities that occur in your account, including all bets, deposits, and withdrawals made.
• If you suspect that your account has been accessed by an unauthorised party, you must notify the g168 support team immediately.
• The use of automated software, bots, or any technological tools to access or play on the platform automatically is strictly prohibited.
• You are responsible for ensuring your use of the g168 platform complies with the local laws applicable to you.

04 Deposits and Withdrawals

G168 supports a range of popular payment methods in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and ShopeePay. All transactions are processed in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption.

Deposit: All deposits are processed instantly upon confirmation from the payment provider. Minimum and maximum deposit limits are set according to the chosen payment method and may vary. No processing fees are charged for standard deposits.

Withdrawal: Withdrawal requests will be processed once account identity verification is complete and all applicable bonus wagering requirements have been met. Processing times are typically between 30 minutes and 6 hours depending on the chosen withdrawal method. g168 does not impose any hidden charges — the full requested amount will be transferred to your account.

• Withdrawals may only be made to a bank account or e-wallet registered in your own name. Withdrawals to third-party accounts are not permitted.
• g168 reserves the right to request additional verification for withdrawals exceeding certain limits as a standard security measure.
• If a technical issue arises during a deposit or withdrawal, please contact our customer support immediately with proof of transaction for follow-up action.
• Funds held in a g168 account do not accrue any interest or returns while idle.

05 Bonuses, Promotions and Rewards

G168 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and wagering requirements as stated in each promotion's terms.

• The welcome bonus may only be claimed once per new member. Attempting to claim it more than once via multiple accounts or any other means will result in account termination.
• Wagering requirements (rollover) must be fulfilled within the validity period specified for each promotion. Bonuses that do not meet the requirements within that period will expire automatically.
• g168 reserves the right to cancel or modify any promotion at any time for reasonable operational or technical reasons.
• Bonus abuse, including but not limited to systematic low-risk betting to fulfil rollover requirements, may result in the cancellation of the bonus and any associated wins.
• Some games may not contribute, or may contribute at a different rate, towards wagering requirements. Full details are available on our Promotions page.
• Bonuses are non-transferable between accounts and carry no cash value until wagering requirements have been fully met.

06 Game Rules and Accuracy

All games available on the g168 platform use a Random Number Generator (RNG) that has been independently audited by recognised third-party certification bodies. This ensures that every game outcome is genuinely random and cannot be manipulated by any party, including g168 itself.

In the case of Live Casino games, outcomes are determined by a real dealer operating in a controlled and transparent studio environment. Session recordings may be provided to management upon request in the event of any dispute.

• Results displayed by the g168 system are final. Any claims relating to game results must be submitted within 24 hours of the game ending.
• In the event of a technical issue disrupting a game in progress, g168 will make a fair decision based on the system records available at that time.
• Wins arising from any software error, technical malfunction, or abnormal circumstances are void and will not be paid out.
• g168 reserves the right to suspend any bet or transaction for investigation purposes if there are indications of suspicious activity related to the game in question.

07 Prohibited Activities

The following activities are strictly prohibited on the g168 platform. Violation of any of these provisions will result in immediate action, including account suspension or termination, balance forfeiture, and potential legal action:

• Registering more than one account, whether in your own name or using another person's identity (identity fraud).
• Using funds obtained through illegal means or using the g168 platform for money laundering purposes.
• Colluding with other players to manipulate game outcomes or exploit system vulnerabilities (collusion or chip dumping).
• Using third-party software, automated bots, scripts, or any tool designed to gain an unfair advantage in games.
• Systematic bonus abuse, including the use of multiple accounts or betting strategies designed solely to meet rollover requirements without genuine risk.
• Threatening, harassing, or acting in an intimidating manner towards customer support staff or other platform members.
• Any attempt to hack, compromise, or disrupt the security systems and technical infrastructure of the g168 platform.

08 Account Closure and Suspension

You may close your g168 account at any time by contacting our customer support team. Before closure, ensure all active wagers have been settled and all eligible withdrawals have been processed.

G168 also reserves the right to suspend or terminate any member's account for the following reasons:

• Violation of the platform's terms and conditions, including any provision stated in this document.
• Confirmation that the user is under 18 years of age or does not meet the stipulated eligibility requirements.
• Failure to submit requested identity verification documents within the stipulated timeframe.
• Suspicious or suspected activity related to fraud, money laundering, or platform abuse.
• Requests from relevant authorities pursuant to a court order or legal compliance requirements.

If an account is terminated due to a breach of terms, g168 reserves the right to forfeit the account balance. For voluntary closures (not resulting from a breach), any valid balance will be returned to the member within a reasonable timeframe following identity verification.

09 Claims, Disputes and Complaints Procedure

G168 is committed to resolving any disputes or complaints in a fair, transparent, and timely manner. If you have any issues relating to games, transactions, or our services, please follow the procedure below:

• Contact the g168 customer support team via Live Chat within the platform – this is the fastest way to get an immediate response at any time.
• For more formal written complaints, send an email to [email protected] including your account number, date of incident, and full details of the issue being reported.
• Our team will acknowledge receipt of your complaint within 24 hours and endeavour to resolve it within 5 business days.
• Claims relating to wins or transactions must be submitted within 30 days of the date of the incident. Claims submitted after this period may not be processed.

The decision of g168 management regarding any thoroughly investigated dispute is final and binding on all parties involved.

10 Limitation of Liability

The g168 platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, g168 makes no guarantee that the service will be uninterrupted, error-free, or continuously available.

• g168 is not liable for any losses arising from technical disruptions, cyberattacks, natural disasters, or circumstances beyond our control (force majeure) that affect platform availability.
• We are not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use our platform.
• Game results confirmed by the system are final. Any unintentional error in the display of odds or results is limited to a correction of records only.
• You use the g168 platform at your own risk and are solely responsible for the wagering decisions you make.

11 Governing Law

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute that cannot be resolved through negotiation between the parties involved shall be referred to a qualified and mutually agreed arbitration body.

G168 operates in compliance with the licensing requirements and regulations set by the relevant regulatory bodies. We are committed to conducting our operations in a responsible, transparent manner that fully adheres to all applicable legal requirements.

12 Amendment of Terms and Conditions

G168 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes will take effect immediately upon the latest version being published on our platform.

For material and significant changes, g168 will endeavour to notify members via their registered email or in-platform notification. However, it remains your responsibility to review this page periodically for the latest updates.

Continued use of the g168 platform after any amendments are made constitutes your acceptance of the revised terms. If you do not agree with the latest amendments, you must cease using the platform and close your account.